Customer Service Associate
Responsibilities of the position include:
  • Prepares and/or issues documents per customer or service team member requests.
  • Ensures service items are completed to resolution.
  • Checks policy documents.
  • Mails client documentation.
  • Assists with preparation of client presentation documents. (submissions, proposals)
  • Responds to inquiries. (e.g., accounting, billing, service)
  • Processes non-complex policy changes.
  • May perform a triage role on behalf of the team to include review incoming requests and assign to individual queues based on priority and skill level of associate


  • 2+ years of work experience
  • Demonstrated time management with the ability to follow project plans
  • Proficiency with MS Office tools (Word, Excel, PowerPoint)
  • Ability to adhere to all agency systems, procedures and state regulations
  • Demonstrated oral and written communication skills
  • Ability to work independently

Upon receiving your application, if qualified, you'll be contacted within 24-48 hours to interview for the position.

If interested in applying: send your resume to Anne Joseph at