Responsibilities of the position include:

• Prepares and/or issues documents per customer or service team member requests.
• Ensures service items are completed to resolution.
• Checks policy documents.
• Mails client documentation.
• Assists with preparation of client presentation documents. (submissions, proposals)
• Responds to inquiries. (e.g., accounting, billing, service)
• Processes non-complex policy changes.
• May perform a triage role on behalf of the team to include review incoming requests and assign to individual queues based on priority and skill level of associate

Qualifications

• 2+ years of work experience
• Demonstrated time management with the ability to follow project plans
• Proficiency with MS Office tools (Word, Excel, PowerPoint)
• Ability to adhere to all agency systems, procedures and state regulations
• Demonstrated oral and written communication skills
• Ability to work independently

Upon receiving your application, if qualified, you'll be contacted within 24-48 hours to interview for the position.